Rather just talk?
Talk to the people who inspect the roof.
Skip the call center. The project managers who walk Waukesha County roofs answer the phone themselves. Ask for Ryan, Jayce, Jeremy, or Chad.
Call (608) 909-9109
Q.01Water stained my ceiling after a heavy rain. Is it the roof?
Not always. After a Waukesha storm the usual suspects are chimney or wall flashing, an overflowing valley, a cracked pipe boot, hail-split shingles, or gutters backing up under the drip edge. Sometimes it is condensation from a poorly vented attic. We start in the attic, trace the water to where it entered, and only then recommend a fix.
Q.02Will insurance pay for water that came in through my roof?
It depends on the cause. Policies generally cover sudden damage, such as wind lifting shingles or a storm tearing flashing loose, and generally exclude slow leaks from wear and rising floodwater. That is why the record matters. We photograph the entry point and the interior damage so your adjuster sees what happened. When it is covered, you typically pay your deductible.
Q.03Do you work in my part of Waukesha County?
Yes. Our crews work across the city, from Downtown Waukesha and the Frame Park and Carroll University neighborhoods to Saratoga, and out to Brookfield, New Berlin, Pewaukee, Menomonee Falls, Sussex, and Oconomowoc. Buckshot is headquartered in Madison and runs Waukesha County jobs directly with our own employees.
Q.04Should I pay extra for Class 4 shingles in Waukesha?
Sometimes. The bigger threat in Waukesha lately has been water, not hail, so Class 4 is not an automatic upgrade. It makes the most sense on open, exposed lots, or when your insurer gives a credit for UL 2218 Class 4 shingles. Ask your carrier what that credit is worth, and we will quote both options side by side.
Q.05Are my gutters big enough for storms like these?
If they overflow in a hard rain, probably not. Many homes still have 5 inch gutters with small downspouts, and a stalled storm can overwhelm them in minutes. A 6 inch seamless system with larger downspouts moves noticeably more water, and extending the downspouts away from the foundation helps keep it out of the basement.
Q.06What does a new roof cost in Waukesha?
Most full replacements fall between $8,500 and $18,000, and a 1,800 square foot home typically comes in at $12,000 to $15,000 using GAF Timberline HDZ. Steepness, the number of old layers to strip, and how much decking the water has ruined move the number. Monthly payment plans, including 0% options, come through Service Finance Company with credit approval.
Q.07Can one leak be fixed, or does the whole roof need to go?
If water got in at a single spot and the decking around it is still solid, fixing that one area is normally enough. If we find soft decking in more than one area, damage spread across the roof, or shingles already close to 20 years old, replacement is the better investment. You get our recommendation in writing.
Q.08Can you stop a leak tonight?
Call (608) 909-9109 any time. The storm line is staffed around the clock, and active leaks get priority for tarping and photos, so the water stops and your claim has a record from the first hour.
Q.09What does GAF Master Elite get me?
A stronger warranty and a vetted installer. GAF grants Master Elite status to roughly 2% of US roofing contractors, and only certified contractors can register the 50-year System Plus warranty on a GAF roof system.
Q.10What happens on install day?
Most Waukesha reroofs take a single day. We cover landscaping and window wells, strip the old roof to the decking, replace any water-damaged sheets, and install the new system. Before we leave, magnets sweep the yard and driveway for nails.
