Insurance Claims
— Insurance Claims · Plain English
If your insurer's first roof check came in lower than the estimate, you're seeing depreciation at work. Most of it is usually recoverable, you get it back once the job is done. Here's how ACV, RCV, and that second check actually work.
WI & IA · We respond in 2 hours
The most common way homeowners lose their recoverable depreciation is by never completing the work or never submitting the final paperwork. A free inspection is the first step to getting the full amount.
— The Two Terms
SEC 01 / 07
Your policy is built on one of these two ideas. It decides whether you get the full cost to replace your roof, or only its depreciated value.
— How It Pays Out
SEC 02 / 07
On a replacement-cost policy, the money comes in stages. Here's the typical path, step by step.
— A Worked Example
SEC 03 / 07
Numbers make this click. The figures below are a simple illustration, not a quote, your policy and actual amounts will be different.
That first payment isn't the insurer low-balling you. It's the ACV, the depreciated value, paid before the work is done. The held-back 5,000 here is recoverable: you get it once the roof is replaced and the final invoice is submitted.
The only money you don't get back is your deductible. Skip the work or the paperwork, though, and the recoverable depreciation can be left unclaimed.
— Getting It All
What Matters
Recoverable depreciation isn't automatic. It's released when the work is completed and the right paperwork reaches your insurer. Thorough documentation up front, and a clean final invoice at the end, is what keeps the second check on track.
— How We Help
SEC 04 / 07
As your roofing contractor, we inspect, document, and complete the replacement, the steps that make recoverable depreciation payable. One customer summed up the experience simply: they paid their deductible and we worked with the insurance.
— Who This Is For
SEC 05 / 07
Recoverable depreciation trips up a lot of homeowners. These are the situations where it matters most.
Wondering why the payment didn't match the estimate.
Want to make sure you recover everything you're owed.
Took the ACV but haven't done the work yet.
An aging roof where depreciation is significant.
— Why Buckshot
SEC 06 / 07
Straight With You
We've guided storm claims as a roofing contractor since 1979: document thoroughly, complete the work with our own crews, and submit the final paperwork that releases your recoverable depreciation. We tell you plainly what we can and can't do, so you always know the lay of the land.
— What Homeowners Say
Reviews
Posted on Google Joy ITrustindex verifies that the original source of the review is Google. When the big storms came through the Madison-area in April 2026, I immediately started looking for a reputable roofer—who also understood the importance of weather-resistant materials that can withstand hail and wind. It didn’t take me long to find Brad from BCG. We had damage that needed to be repaired before the next round of storms came through later that day and Brad had a crew out within hours. Our neighbors also had damage, and when their roofing company didn’t show up, Brad and his crew also took on fixing their damage on the spot. The contracting process was done over email and we were able to clearly understand all of the options available to us. On the day of install, the crew was efficient and fast with their work. But also, mistakes can happen. And what matters to us is not that there’s perfection (because that’s not realistic), but how a contractor deals with a mistake. As they were taking down the tarps when they were finished with the roof, one of our lights next to the garage broke. Brad helped find a replacement online and had it shipped directly to our house! Such great service! All in all, we were very happy with Brad and the service we received from him and BCG. We’ve since recommended their services to several of our friends and neighbors who also had storm damage. While I hope we won’t have to do that again for a long time, we would work with BCG again in a heartbeat!Posted on Google Shelly ZieglerTrustindex verifies that the original source of the review is Google. I am extremely pleased with the service Matt Walmer from Buckshot General Contracting (BGC) provided for me during the hailstorm damage in Madison in April. I had just switched insurance companies one year ago and was worried about how much they would cover. Matt assured me everything would be taken care of and had nothing to worry about. True to his word he immediately answered phone calls during off hours even when he was with daughter at volleyball and answering texts in seconds Matt met up with assessor and arrived 20 minutes early. During roof replacement he stopped in 3 times to check the progress and next day he came back to do a walk around to make sure the cleanup was to his standards. I have been so blessed to work with Matt at BGC as my contractor as everything went so smoothly. No problems with my insurance company and I was the first one on my block to get my roof done. I also was telling Matt about some of my neighbors having problems with their insurance and he was willing to look at their paperwork and giving them advice on how to deal with them. I can proudly say I announced to them how good Matt was and gave them his card. Thank you so much Matt for your excellent service and being a great representative for Buckshot General Contracting. These days days it’s hard to find a business that is 100% committed to making sure the customer is their #1 concern. Going to be doing more work and sticking with them as I know it will be top quality.Posted on Google Amy StephensTrustindex verifies that the original source of the review is Google. We contacted BGC after storm damage and had them completely re-roof and re-side our house, garage, and shed. The entire process was incredibly smooth from start to finish. They were easy to work with, handled all the details, and made what could have been a stressful situation completely worry-free. Our contact, Jayce Kirkland, was outstanding. His professionalism, communication, and courteous demeanor were truly a breath of fresh air. He took care of everything for us and made sure the project stayed on track every step of the way. We couldn’t be happier with the experience and have and would highly recommend BGC to anyone needing roofing or siding work!Posted on Google Rob AnastTrustindex verifies that the original source of the review is Google. Very customer focused company. Replaced my roof and siding after hail and wind damage 6 years ago. Second hail and damage storm this year and they are my vendor of choice again. In process now to replace my roof and siding.Posted on Google paolo masoneTrustindex verifies that the original source of the review is Google. Brad gave me a good price and the roof looks great! The roof was replaced in one day.Posted on Google Doug CooperTrustindex verifies that the original source of the review is Google. They did an excellent job! Fast, efficient and did a great job cleaning up.Posted on Google christos karampetsosTrustindex verifies that the original source of the review is Google. My family member needed a roof replacement after the recent storm in Madison , Chad came out to inspect the roof and went over the options with us. Full roof replacement and the new roof looks GREAT, they were done with in 2 days and left no mess behind which was very thankful for. Thanks !!Posted on Google Jason MontezTrustindex verifies that the original source of the review is Google. *update* number 2 I have been through about 4 different people now to get my issue fixed. They came and fixed the side that was leaking. The contractor that came out confirmed the siding wasnt installed properly and put in some flashing to fix the issue. Since it wasnt installed right i wanted the rest of the house done to prevent other issues and the company agreed to do that. Still not done and now im dealing with yet another person who has not contacted me to resolve my issue. Told them when this job was completed i wanted a new patio door as well to get the last year of the energy credit. Crickets. I have been very patient, but am beyond frustrated at this point. *update* After posting i was contacted regarding my review. Turns out the reason i wasn’t contacted was because my salesman is no longer with the company and never responded to tell me that when i called him (his number was still correct at the time of the call). I had a rep come to my home and immediately discuss solutions to the issue. Everything was done properly on my home, its just one of those things no one could foresee. I am beyond happy with the speed things are moving once i was contacted. Already making plans for additional work needed next season. Had windows and siding done. The windows crew was fantastic. Personable as well as professional. Siding crew was also great. My issue comes with the after care. My basement was leaking during rains. It also leaked running the sprinkler for new grass. Contacted my salesman and never heard back. Been probably a month? Had a contractor friend of mine come look and the issue was the siding wasnt ran low enough (or a piece of flashing would have worked as well) to stop water from coming through the basement from under the sill plate. Id have even paid to have it corrected, but no call. My issue is a simple one, but the aftercare deserves a one. The total score is because their crews were great. The people in admin simply need to be better. I had to remove foam that was trafficking water in and will be using flex seal to create a barrier since no call was made back. Update as of april, 2026. After some frustrating back and forth one of their contractors came our and looked at my situation late summer of 2025. Confirmed the siding wasnt done properly and installed flashing where the leak was and i haven’t had an issue since. Despite the numerous tornados weve had. With that said, Fall of 2025 i told them (after being informed the siding wasn’t done properly by their guy) i told them while the basement no longer seems to leak, i want the rest of the house covered with that flashing incase their are other problems. i dont want to refinish my basement to discover issues. The “salesman” essentially accused me of only wanting free things and after him explaining to me how awesome he was and that i was wrong, i stopped the phone call. The subcontractors they hire are overall solid, but some of the staff have made the company unusable for me. Just be cautious if you use them. Communication is great… until they get your money.
— Home Base
Madison, WI · Centerville, IA
— Depreciation FAQ
FAQ
It’s the part of your claim the insurer holds back at first to account for age and wear, then releases to you once the work is completed and the final paperwork is submitted. On a replacement-cost policy, it’s money you get back, not money you lose.
ACV (Actual Cash Value) is replacement cost minus depreciation, the roof’s depreciated value today. RCV (Replacement Cost Value) is the full cost to replace it. An RCV policy pays ACV first, then the recoverable depreciation after the work is done.
Because the first check is usually the ACV, the depreciated value minus your deductible, paid before any work happens. The rest is recoverable depreciation, released after the roof is replaced. It’s not necessarily a low offer, just the first of two payments.
Complete the approved work and have your contractor submit a final invoice (and any required documentation) to your insurer. Once they confirm the job is done, they release the held-back depreciation. Skip the work or the paperwork and it can go unclaimed.
Not always. It depends on your policy. RCV policies generally let you recover it; ACV-only policies pay the depreciated value and stop there. Check your declarations page, or we can help you read it during a free inspection.
We handle the contractor side: documenting damage, providing a scope, completing the work, and submitting a clean final invoice. We are not public adjusters and don’t negotiate or settle your claim (Iowa Code §522C), but thorough work and paperwork is exactly what keeps your payout on track.
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Free Inspection · Honest Answers · WI & IA
Get a free, documented roof inspection and a clear read on your claim, including how to recover the depreciation you're owed.
Buckshot General Contracting, family-owned since 1979. Headquartered at 621 N Sherman Ave, Suite B5, Madison, WI 53704, with a field office in Centerville, IA. WI Lic. DC-080900045 · IL Lic. 104017198. GAF Master Elite, FORTIFIED Provider, and BBB A+ accredited. This page is general educational information, not legal, tax, or insurance advice; the example figures are illustrative only and are not a quote or a prediction of any claim outcome. Buckshot is a licensed roofing contractor; we are not Iowa public adjusters, nor do we offer public adjusting services (Iowa Code §522C). We do not negotiate or settle insurance claims on your behalf or charge a percentage of any settlement. Coverage and recoverability depend on your individual policy. Credentials current as of publication.
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